Department of Consumer Affairs
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Consumer Protection
The Department of Consumer Affairs (DCA) is the agency responsible for protecting consumers through enforcing the Consumer Protection (Fair Trading) Act, Chapter 261.
The Consumer Protection (Fair Trading) Act, Chapter 261 protects consumers against any unfair practices by sellers. It covers conducts such as:
1. Deceiving or misleading consumers
2. Making false claims
3. Taking advantage of consumer who is not in position to protect his own interest or is not reasonably able to understand the transaction
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Price Control
The Department is responsible for the implementation of the Price Control Act, Chapter 142, as well as the administrative implementation of the setting of maximum prices on selected foods items during festive seasons. It hopes to protect the welfare of consumers in Brunei Darussalam, especially the low-income earners.
Monitoring of prices of price-controlled goods and a selected number of basic necessity items is carried out by the Price Inspectors through inspections on a regular basis involving business premises such as supermarkets and grocery stores in all four districts throughout the country. In addition, spot-checks are also carried out on a random basis on business premises, as well as upon receiving consumers’ reports.
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Price Monitoring
In an effort to enhance price transparency and to deter unethical price manipulation on essential goods, DEPS has started to monitor prices of selected essential goods since December 2020. The list of goods being monitored is subject to review, depending on the circumstances and policy directives.
The price information promotes information transparency and allows consumers to compare prices and find out the choices of goods available in the market, in helping them to make informed purchase decisions. Additionally, the price trend data on these essential goods serves as policy input, in devising relevant measures to mitigate the cause of price or supply concerns, if any.
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A fair and informed marketplace for businesses and consumers
A fair and informed marketplace for businesses and consumers
A fair and informed
marketplace for businesses
and consumers
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Consumer Protection (Fair Trading) Act, Ch.261
Price Control Act, Ch. 142
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