Skip Ribbon Commands
Skip to main content

Skip Navigation LinksResources

​​


​​
​ASEAN COMMITTEE ON CONSUMER PROTECTION (ACCP) PUBLICATIONS​​
​ ​
 ​​​​​​ASEAN Strategic Action Plan 
on Consumer Protection
ASAPCP.png 
                 
    (2016-2025) (2021-2025) (2025 - 2030)
​​ASEAN High Level Principles
on Consumer Protection
AHLPCP.png

​Handbook on ASEAN Consumer Protection
Laws and Regulations
Handbook CP.png
    
(1st edn) (2nd edn) (3rd edn)
Report of the 
ASEAN Consumer Empowerment Index (ACEI)
ACEI.png
       
(Pilot: 2020)      (1st: 2024)​
*in progress*
ASEAN Guidelines on
Unfair Contract Terms (UCT)
UCT.png

Regional Report on Needs and Gaps
of Consumer Dispute Resolutions in ASEAN
Needs and gaps.png

ASEAN Guidelines on
Consumer Impact Assessment (CIA)
CIA.png

ASEAN Guidelines on 
Consumer Protection in e-Commerce
ecomm.png

​ASEAN Toolkit on
Sustainable Consumption
SC.png

ASEAN Guidelines on
Consumer Associations
CA.png

ASEAN Guidelines on
Online Dispute Resolution (ODR)​
ODR.png

ASEAN Guidelines on
Alternative Dispute Resolution (ADR)
ADR.png

​Feasibility Study:
ASEAN ODR Network
ODRN.png

​ASEAN Online Business
Code of Conduct
OB CoC.png

​Guidelines for the Selection and Implementation
of Complaint and Redress Models
Complaint redress models 1.png


ASEAN Complaint and
Redress Mechanism Models
Complaint redress models 2.png



​ASEAN REGIONAL CAMPAIGN MATERIALS
Online Shopping

    
​ ​Consumer Redress

       
​ ​Misleading Advertisement

       
​​Dark Patterns
RIC Dark Patterns.png
   
​Financial Literacy *in progress*

​Unfair Contract Terms *in progress*




ASEAN CONSUMER PROTECTION TEACHING TOOLS
Consumer Credit & Banking

Environment

Healthcare Services




Phones, Internet & E-Commerce

Product Safety

Professional Services




SOALAN-SOALAN LAZIM PERINTAH AKTA KAWALAN HARGA (PINDAAN), 2021
PCAFAQ cover.png



20 UNFAIR PRACTICES
COVID-19 FAQs​​

20 unfair practices.JPG
English
Cover FAQ English.png 

Malay
Cover FAQ Malay.png



BANNERS & POSTERS 
​ (click image to enlarge)